Shipping policy

SHIPPING and RECEIPT OF GOODS

 

5.1 Unless otherwise agreed between the Parties or except in cases in which, with adequate notice, the DEMI Company informs the Customer of different timing regarding the delivery and execution of the Contract remotely concluded, based on the availability of the Products or based on specific requests from the Customer which involve particular times for execution, delivery and processing of the accepted order proposal, and without prejudice to the cases provided for in the following art. 7 which cannot be considered as an extension of delivery times attributable to the DEMI Company, the distance contract concluded pursuant to these General Conditions will be processed within a maximum of thirty days starting from the day following the day on which DEMI Company sent its acceptance to the Customer.

5.2 The delivery obligation is fulfilled by DEMI by transferring material availability or in any case control of the Products to the Consumer. If the DEMI Company does not fulfill its obligation to deliver the Products within the agreed deadline, the Consumer has the burden of inviting it to deliver within an additional deadline appropriate to the circumstances. If the additional period thus granted expires without the Products having been delivered to him, the Consumer is entitled to terminate the Contract remotely.

5.3 Upon delivery of the products by the courier, the Customer is required to check that the number of packages delivered corresponds to what is indicated in the transport document on the packaging and that the packaging itself is intact, not damaged or otherwise altered, even in the closing materials, checking with particular care the possible presence of signs that indicate the breakage of the goods sent. The Customer is also invited, in his own interest, to report immediately to the person in charge of delivering the products, any damage to the packaging or the mismatch in the number of packages by rejecting the damaged goods if it is not possible to accept the package with reservation or if the damage is still visible without having to open the package, or by adding the wording "GOODS CONTROL RESERVE" and specifying in writing the reason for the reservation (e.g. "damaged, broken, torn, punctured, wet, crushed packaging...") on the courier's proof of delivery. Otherwise, no complaint will be accepted. The Customer also undertakes to promptly report, and in any case no later than 24 hours from the date of delivery, to the DEMI Company (by email to cinturedemi@gmail.com or registered letter with acknowledgment of receipt to the address Vicolo Busoni 1B 50018 Scandicci) any and all problems relating to integrity, correspondence and/or completeness of the products received, under penalty of forfeiture.

We also inform you that unreserved receipt of the Products does not allow the Customer to take legal action against the courier in the event of loss or damage to the Products, except in the case where the loss or damage is due to willful misconduct or gross negligence of the courier itself and with the exception of partial loss or damage not recognizable at the time of delivery. In the latter case, however, the damage must be reported as soon as it is known and no later than eight days after receipt. In any case, the application of the rules regarding the right of withdrawal and legal guarantee of conformity remains unchanged.

5.4 The Customer is required to report any particular characteristics relating to the place of delivery of the Product and/or its location. In the event that he does not provide such information or provides incorrect information, he will be responsible for any additional costs that the seller must bear to complete the delivery of the Product.

5.5 The Customer acknowledges that the collection of the Product is his precise obligation deriving from the purchase contract. In case of non-delivery due to the absence of the recipient at the address specified in the order form, after two unsuccessful delivery attempts, the package will go "in storage". In the event of failure to collect the Product within five working days from the day following the day on which the courier left the notice of passage, the contract will be considered terminated and the purchase order consequently canceled pursuant to art. 1456 c.c. Once the contract has been terminated, the DEMI Company will proceed to reimburse the total amount paid by the Customer, minus the costs of unsuccessful delivery of the Product, the costs of returning the DEMI Company and any other possible expenses incurred by it. due from the day following the day on which the courier left the notice of passage. The termination of the contract and the refund amount will be communicated to the Customer via e-mail.

5.6 Those who have not collected the shipment at least once cannot make purchases on the Site, regardless of the delivery or payment method chosen. In the event that such subjects place orders in violation of this provision, the purchase contract may be considered legally terminated pursuant to and for the purposes of art. 1456 c.c. The termination of the contract will be communicated to the Customer via e-mail.

5.7 The Customer is required to keep the original packaging of the product received for the entire warranty period. Products without the original packaging will not be accepted for return as without it the origin, authenticity of the product and legitimate possession cannot be verified. This applies both in the case of activation of the guarantee and in the case of returns, if the legal conditions exist.